Salesforce Business Analyst

Job description

Partner with business stakeholders to gather, analyze, and document business requirements. Conduct workshops, requirement elicitation sessions, and process-mapping activities. Translate business requirements into functional specifications, user stories, and acceptance criteria. Collaborate with Salesforce Architects, Administrators, Developers, and QA teams to deliver scalable solutions. Perform gap analysis and recommend process improvements leveraging Salesforce capabilities.

Support end-to-end Salesforce implementations across Sales Cloud, Service Cloud, and Experience Cloud. Facilitate Agile ceremonies including sprint planning, backlog grooming, and reviews. Coordinate User Acceptance Testing (UAT) and ensure successful business sign-off. Create process flows, BRDs, FRDs, and training documentation. Drive stakeholder communication and manage project expectations effectively. Ensure adherence to Salesforce best practices and governance standards.

Qualifications

BACHELOR OF TECHNOLOGY