Team Manager - Total Rewards

Job description

Role Summary – Team Manager – Total Rewards Operation Leader responsible for the Total Rewards function, setting direction, KPIs, and transformation goals. Oversees escalations and cross-functional initiatives, ensure compliance with legal and organizational requirements, and drives efficiency through automation and innovation. Acts as a strategic partner to HR leadership and business leaders, building trust and enabling workforce effectiveness.

Role Responsibilities –

• Lead the Total Rewards team, ensuring efficient delivery of HR operations across multiple processes.
• Define team objectives, KPIs, and SLAs aligned with organizational goals.
• Oversee escalations, complex cases, and cross-functional HR data initiatives.
• Partner with HR leadership, business leaders, and IT to streamline processes and enhance HR systems.
• Drive continuous improvement, automation, and transformation initiatives.
• Team Performance dip check to ensure operational hygiene
• Ensure compliance with data privacy, labor laws, and audit requirements.
• Manage workforce planning, resource allocation, and team performance management.
• Provide strategic input on HR operations and contribute to organizational HR projects.
• Foster a culture of accountability, collaboration, inclusion, and continuous improvement across delivery teams
• Support transition, stabilization, and BAU phases, ensuring service continuity and delivery maturity Qualifications & Competencies –
• Minimum 8-12 years’ work experience within Total Rewards streams of HR operations
• Bachelor’s degree (Any Stream)
• Demonstrate ability and integrity when working with confidential data
• Excellent communication (verbal and written), organizational, and coordination skills
• Strong service orientation with demonstrated desire and willingness to serve the team and its customers
• Ability to take initiative be proactive without waiting for direction; strong sense of personal accountability
• MS Office & Excel Skills
• Proven leadership experience managing large HR operations teams
• Expertise in HR systems (SAP SuccessFactors, HRIS platforms) and data governance
• Proficiency in workflow tools (FreshService or ServiceNow)
• Strong project management and transformation/automation experience
• Excellent analytical, problem-solving, and decision-making skills
• Ability to influence senior stakeholders and drive organizational change </div

Qualifications

BACHELOR OF COMMERCE