Service Desk Analyst

Job description

Job Description

• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
• Willingness to work in any shifts including night shifts
• Accountable to answer customer requests and assisting customer either by Teams calls/email/chat/web or over the phone
• Should be flexible for voice support
• Ability to understand customer issue and route to appropriate team
• Must be a strong cross-team collaborator
• Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
• Basic knowledge about Systems, backup and Network
• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's <br /