Manager Governance

Job description

Role Summary

Leads a team of Associates, Senior Associates and Team Leaders overseeing daily operations. Provides overall leadership for the tower function, setting direction, KPIs, and transformation goals. Oversees escalations and cross-functional initiatives, ensures compliance with legal and organizational requirements, and drives efficiency through automation and innovation. Acts as a strategic partner to HR leadership and business leaders, building trust and enabling workforce effectiveness.

Role Responsibilities –

• Lead the team, ensuring efficient delivery of HR operations across multiple processes.
• Define team objectives, KPIs and SLAs aligned with organizational goals.
• Oversee escalations, complex cases, and cross-functional HR data initiatives.
• Partner with HR leadership, business leaders, and IT to streamline processes and enhance HR systems.
• Partner with client stakeholders to identify the challenges, roadblocks & pain areas and provide them the glidepath to address the concerns
• Drive continuous improvement, automation, and transformation initiatives leading to
• Should be able to gather inferences from performance metrics and provide actionable insights to the leadership and customer
• Independently drive the monthly / quarterly business reviews with client stakeholders
• Ensure timely closure of action items discussed with client
• Proactively identify the operational risk areas
• Contingent planning to address any exigencies
• Proactively identify the process areas for cross skilling to address any con
• Ensure optimum utilization of resources
• Ensure compliance with data privacy, labor laws, and audit requirements.
• Manage workforce planning, resource allocation, and team performance management.
• Provide strategic input on HR operations and contribute to organizational HR projects. Qualification –
• Minimum 8-12 years’ work experience within HR operations, pre-dominantly with Employee Lifecycle Data Change Administration and Employee Onboarding
• Bachelor’s degree (Any Stream)
• Demonstrate ability and integrity when working with confidential data
• Excellent communication (verbal and written), organizational, and coordination skills
• Strong service orientation with demonstrated desire and willingness to serve the team and its customers
• Ability to take initiative; be proactive without waiting for direction; strong sense of personal accountability
• MS Office & Excel Skills
• Pr oven leadership experience managing large HR operations teams.
• Expertise in HR systems (SAP SuccessFactors, HRIS platforms) and data governance
• Strong project management and transformation/automation experience
• Excellent analytical, problem-solving, and decision-making skills
• Ability to influence senior stakeholders and drive organizational change. </div

Qualifications

BACHELOR OF COMMERCE