ServiceNow S2P/ LSD/ WSD Developer

Job description

Design, develop, and implement ServiceNow solutions across S2P, LSD, and WSD modules . Configure and customize Source-to-Pay (S2P) processes including procurement workflows, vendor management, requisitions, approvals, and invoice tracking. Develop and enhance Legal Service Delivery (LSD) solutions including legal request intake, matter management, contract lifecycle management, and legal workflows. Configure Workplace Service Delivery (WSD) applications including workplace requests, reservation systems, visitor management, space management, and facility services.

Build and maintain end-to-end workflows using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts . Integrate ServiceNow with external systems such as ERP (SAP/Oracle), procurement platforms, contract management tools, and facility systems using REST/SOAP APIs. Implement and customize Service Portal / Employee Center / Workplace portals to improve user experience. Develop automation and orchestration workflows to streamline procurement, legal, and workplace processes.

Build reports, dashboards, and Performance Analytics to track KPIs such as procurement efficiency, legal turnaround time, and workplace service utilization. Ensure data integrity and security compliance across all modules. Collaborate with cross-functional stakeholders (Procurement, Legal, Workplace teams) to gather requirements and deliver scalable solutions. Provide L2/L3 support , troubleshoot issues, and continuously enhance platform capabilities.

Qualifications

BACHELOR OF TECHNOLOGY