Now Assist AI Agent/LLM Topic Developer

Job description

Now Assist AI Agent / LLM Topic Developer Strong hands-on and leadership experience in Servicenow AI Agent Studio(Yokohoma/Zurich).

• Practical experience on NowAssist Skills Kit.
• Strong knowledge and hands-on experience on LLM Topic configuration.
• Build and configure AI agents (virtual agents, copilots) on ServiceNow
• Design multi-step agent workflows for real scenarios

Use Now Assist capabilities to automate

• ITSM workflows (incidents, requests)
• HR / CSM use cases
• Create LLM-powered “topics” (use cases) for agents

Design

• o Prompts o Instructions o Guardrails
• Tune responses for: o Accuracy o Tone o Business context

Define dialog flows

• Intents
• User journeys

Fallback handling Ensure

• Natural conversation

Minimal friction Improve metrics like

• Containment rate
• Resolution rate Salary Range- $85,000-$95,000 a year #LI-SP3 #LI-VX1