International Voice AUS

Job description

Job Description

• Handle inbound and outbound customer calls related to KYC remediation campaigns.
• Adhere to AML, KYC, CDD, EDD, sanctions, and regulatory requirements.
• Follow customer authentication procedures before discussing account information.
• Assist retail, small business, commercial, and corporate customers with KYC-related queries.
• Explain regulatory requirements and documentation needs clearly and professionally.
• Guide customers through the KYC remediation process and required actions.
• Proactively follow up with customers to obtain outstanding KYC information and documentation.
• Resolve customer concerns at the first point of contact wherever possible.
• Maintain a high standard of customer service during difficult or sensitive conversations.
• Meet required criteria for call quality standards.
• Maintain customer relations with a high degree of internal and external customer service.
• Possess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Recording and updating customer information via the organization’s internal systems
• Resolving customer queries at first point of contact

Qualifications

BACHELOR OF COMMERCE