ServiceNow Mapping ITOM Consultant

Job description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for Role

ServiceNow Mapping ITOM Consultant Experience Range: 8 to 12 Years Location: Pan India Must Have: We are seeking a skilled ServiceNow ITOM professional responsible for designing, implementing, and managing IT Operations Management solutions on the ServiceNow platform. The role involves working closely with stakeholders to automate, optimize, and enhance in frastructure and application operations.

Key Responsibilities

Implement and configure ServiceNow ITOM modules including: Discovery Service Mapping Event Management Orchestration/Automation Cloud Management Design and develop end-to-end solutions for infrastructure visibility and operational intelligence. Integrate ITOM with CMDB, ITSM, and third-party monitoring tools (e.g., SolarWinds, Nagios, Splunk, Dynatrace). Develop patterns, probes, and sensors to enhance discovery and service mapping.

Configure event rules, alert correlation, and remediation workflows. Work with automation/orchestration to streamline operational tasks. Ensure data integrity and governance for CMDB in alignment with ITOM processes. Collaborate with cross-functional teams to define requirements, deliver solutions, and provide technical guidance. Troubleshoot and resolve ITOM-related issues and optimize system </div

Qualifications

BACHELOR OF ENGINEERING