TCS Is Hiring For VMO Lead

Job description

• Vendor Governance & Performance Management
• Establish and maintain vendor governance frameworks and operating models.
• Conduct regular vendor performance reviews, including QBRs / MBRs.
• Track SLAs, KPIs, and service quality metrics, ensuring compliance and performance.
• Lead issue escalation, service improvement plans, and corrective actions.
• Contract & Commercial Management
• Support contract creation, negotiation, renewals, and amendments.
• Monitor contract compliance and ensure vendors adhere to agreed terms.
• Work with Procurement and Legal on commercial discussions and risk mitigation.
• Identify cost-optimisation opportunities and manage spend transparency.
• Relationship Management
• Act as the primary operational contact for vendor interactions.
• Build strategic relationships with key suppliers to improve collaboration.
• Facilitate communication between internal teams and vendors.
• Risk, Compliance & Audit
• Ensure vendors meet internal governance, audit, regulatory, and security requirements.
• Monitor vendor risks (financial, operational, cyber, regulatory).
• Maintain vendor risk assessments and due-diligence documentation.
• Support internal and external audits with vendor-related evidence and reports.
• Service Transition & Onboarding
• Support vendor onboarding, including compliance checks, contract setup, and performance frameworks.
• Collaborate with IT and operations teams on service transition from project to BAU.
• Ensure vendors are fully integrated into organisational processes.

Qualifications

BACHELOR OF TECHNOLOGY