Senior UX Designer

Job description

Key Responsibilities

User Experience Strategy & Design Lead end-to-end UX activities across banking applications, customer portals, employee platforms, and digital channels. Define user journeys, information architecture, wireframes, prototypes, and interaction models. Conduct UX research, stakeholder workshops, usability testing, and user interviews. Create intuitive experiences that balance customer needs, business objectives, compliance requirements, and technical constraints.

Design experiences for complex banking processes such as payments, trading, onboarding, authentication, approvals, and account management. Chatbot & Conversational Experience Design Design conversational interfaces for AI assistants, chatbots, and virtual agents. Develop chatbot interaction flows, conversation maps, error-handling scenarios, and escalation journeys. Ensure AI experiences align with banking regulations, accessibility standards, customer trust requirements, and responsible AI principles.

Collaborate with AI/Engineering teams to optimise user interactions and improve chatbot adoption. Design Systems & Visual Design Contribute to and maintain enterprise design systems and component libraries. Create high-fidelity designs, interactive prototypes, and reusable UI patterns. Ensure consistency across web, mobile, and conversational experiences. App ly banking branding guidelines and accessibility standards (WCAG 2.1+).

Research & Validation Conduct usability testing and customer validation sessions. Analyse user behaviour, customer feedback, analytics, and pain points. Convert research findings into actionable design improvements. Measure and improve key UX metrics including task completion, customer satisfaction, adoption, and usability.

Required Skills & Experience

UX/UI Expertise 8+ years of UX/UI design experience.

Strong experience designing

Banking applications Customer self-service portals Financial services platforms Enterprise web applications Conversational AI experiences Design Tools Advanced proficiency in: Figma Adobe XD Sketch Experience with: FigJam Miro Zeplin InVision Adobe Creative Suite UX Deliverables User personas Customer journey maps Information architecture Wireframes Interactive prototypes Usability testing artefacts

• Design system documentation Accessibility & Standards
• Strong understanding of: WCAG 2.1+ Responsive design principles Human-centred design
• Design thinking methodology Banking security and compliance requirements

Preferred Experience

Experience designing AI-enabled products and chatbots. <li normal"="" style="mso-