delivery manager

Job description

Experience

Required: Rich Industry Experience in Payments Domain in the Banking Sector mainly covering Cheque Processing End to End Lifecycle

• Experience in Funds transfer, ACH, SWIFT, Investigations, Reconciliation, Treasury Operations
• Subject matter expert in Cheque processing and delivers subject-matter expertise to customers/lower-level employees
• Ensure resolution provided to client queries raised on time by team members through continuous monitoring of emails
• Manage a large Team and improving team performance on various KPIs
• Identify process re-engineering opportunities and invoke GB/Yellow belt projects as necessary to execute the projects.
• Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence
• Manage client communication and ensure there is a robust communication framework with the client
• Manage process / system related issues to ensure nil impact to client
• Perform periodical risk review of the process to ensure controls are put in place
• Adhere to all documentation and Audit requirements & regulations
• Adhere to the Information Security & compliance guidelines
• Create succession planning in the team and retain talent via initiatives
• Reduce communication gap between onshore and offshore partners.
• Review of EOD reports to ensure all the transactions for the day has been processed and there are no pending exceptions
• Excellent judgement and decision-making skills, demonstrated leadership skills
• Accountable for complex reporting and analysis requests
• Organizes, records, process, services the production of various activities of the team
• Best practices should be consistent across resources For External Sources: Rich Industry Experience in Payments Domain in the Banking Sector mainly covering

Cheque Processing End to End Lifecycle

• Adhere to the Information Security & compliance guidelines
• Accountable for comp lex reporting and analysis requests
• Best practices should be consistent across resources </div

Qualifications

BACHELOR OF ARTS