Service Desk Engineer

Job description

Please find the job description below.

Job Title

Service Desk Engineer Location: Malaysia Expectations from the Role Voice and chat support Technical troubleshooting mainly related to desktop/OS, Networking, Messaging Excellent Customer Handling/soft skills Logging incidents and service requests and managing their lifecycle Willingness to learn Desired Competencies (Technical/Behavioral Competency) Must-Have Infrastructure technical support experience Willingness to work in night shifts and weekends Good functional knowledge of desktop/hardware/messaging/networks Excellent communication skills in English & Mandarin Good-to-Have CompTIA A+, N+, ITIL Foundation certification Thank you for your interest in applying for this position with TCS.

We will review your application and will get back to you if we are considering your interest in this opportunity.

Qualifications

BACHELOR OF ARTS