Senior Service Engineer

Job description

Technical and Industry Expertise

8+ years’ experience in IT industry (Avaya, Verint, Aspect etc).

Experience with Contact Centre technology/tools including Avaya, Verint, Aspect Dialler, WFM, Voice, AppDynamics, Splunk, Elastic, Aternity, Power BI, Oracle EOM, Service Now, PowerShell, MO365, etc Three years’ experience in service delivery operations and a broad range of IT platforms and disciplines Experience in a financial services industry desirable

• Strong analytical and troubleshooting skills
• Ability to handle critical production issues
• Strong written and verbal communication skills desirable Good understanding of Avaya Aura Platform and Protocols like SIP & H.323.

Work with OEM, telecom providers, and customer technical teams. Lead Major Incident Management and provide technical ownership. </ul