Tata Consultancy Services · Mumbai
Service Desk
Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
Apply on Tata Consultancy Services’s careers site →Job description
Role
Service Desk Exp: 3-8 yrs Location: Mumbai Must have skills:
- Service Desk Operations & ITSM (ServiceNow) Hands‑on experience using ServiceNow ITSM for logging, categorizing, prioritizing, and resolving incidents and service requests in line with ITIL best practices.
- Incident & Request Management (L1 / L1.5) Strong understanding of the incident and service request lifecycle, including first‑level troubleshooting, resolution, and structured escalation to L2/L3 teams.
Good to have: ITIL Awareness / Certification Familiarity with ITIL best practices; ITIL Foundation certification is an added advantage.
Qualifications
BACHELOR OF TECHNOLOGY
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