Sales Associate

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. The Stylist will serve as a trusted and knowledgeable advisor who assists customers in selecting products that suit their aesthetic and lifestyle. They will work with the customer to discover and express their own personal style while showing the customer how to incorporate Kate Spade products into their existing wardroom.

Key Responsibilities

Customer Engagement & Styling Greet guests warmly and confidently, demonstrating strong product knowledge. Actively listen and ask insightful follow-up questions to understand customer needs. Provide styling advice, suggest add-ons, and create complete looks. Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles. Guide customers through purchase decisions and ensure a seamless checkout experience.

Reinforce and celebrate customer choices, inviting them to return. Sales & Business Acumen Drive results through strong customer connections and storytelling. Demonstrate deep knowledge of the brand and product attributes across all categories. Maintain operational excellence, including stockroom organization and POS transactions. Give and receive feedback in an honest, constructive manner.

Skills & Experience

Professional selling skills with exceptional interpersonal and communication abilities. Prior experience in a retail environment. Ability to multitask, prioritize, and work collaboratively in a team setting. Social media awareness and willingness to learn omni/virtual selling techniques. English proficiency (or local language proficiency per market).

Schedule

Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).

Note

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.