People Experience Partner - Cluster Lead (Mexico)

Job description

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Job Description

About the Role In this role, you will help lead a co-located team of People Experience Partners within a Global Capability Centre, supporting leaders across an assigned geographical cluster. You will play a key role in ensuring people support is effectively allocated, delivered and experienced across countries, business units and functions. As a working leader, you will combine team leadership with hands-on involvement in complex, sensitive and high-impact people matters, while serving as a key contact for Human Resources Business Leaders.

You will also bring deep expertise in a regional people practice area, helping set standards, strengthen team capability and resolve matters requiring specialist judgement. Your work will contribute to consistent, high-quality people partnership, stronger regional practices and an effective experience for the leaders and teams you support. How You Will Contribute Lead, coach and develop the team by setting priorities, balancing workloads and building capability while creating a culture of learning, inclusion and continuous improvement.

Manage complex people matters by providing hands-on guidance on restructurings, employee relations, senior leader coaching and significant organizational change. Advise and coach leaders across performance, talent, succession, rewards, mobility, talent acquisition, change and organization design. Lead a regional practice area by applying specialist expertise, resolving complex cases and maintaining clear standards, guidance and decision criteria.

Manage key stakeholder relationships by serving as a primary contact for Human Resources Business Leaders and ensuring clear ownership of escalations. Drive service quality and compliance by monitoring performance, improving processes and supporting adherence to data privacy, employment law and internal policies. Use data and digital tools to identify trends, inform decisions, improve processes and expand the effective use of automation and self-service solutions.

Qualifications

Bachelor’s degree in Human Resources, Business, Organizational Psychology or a related field. Eight or more years of progressive Human Resources experience, including strong people partnering experience in regional or global environments. Deep expertise in at least one people practice area, including leave management, employee relations, compensation and benefits, organization design, learning or talent management. Experience leading, coaching and developing others, including setting priorities and supporting on-the-job development.

Proven experience working in complex global organizations across multiple regions, functions and geographies and within shared-service or tiered Human Resources models. Knowledge of employment law and regulatory requirements across multiple countries, with sound judgement in managing and escalating complex matters. Strong stakeholder management, facilitation, conflict management and communication skills, with experience influencing and coaching senior leaders.

Practical experience using people analytics, data visualization, Human Resources information systems and artificial intelligence-enabled tools to inform decisions and improve services. Locations MEX - Santa Fe Worker Type Employee Worker Sub-Type Regular Time Type Full time