JASM - IT - User Support Engineer (6615)

Job description

Played as an IT User Support engineer, who provides technical support and maintenance services in a rapid manner to Fab User and to bridge issue solving for advanced ones in-between User & system product team at tsmc headquarters. Job Responsibilities （Immediately after hiring)

• Performs defined tasks per documented instructions/processes (SOP).
• Monitors and manipulates alarms handling.
• Executes system fast recovery and unexpected system event handling.
• Respond to incoming telephone calls, and email inquiries from internal users (Fab User) regarding fab system-related problems.
• Join 1st line shift to demonstrate capability above before becoming a Fab System Domain Expert.
• Demonstrate expertise in fab systems domain including GigaCIM, AIOP, EA, ENGCIM, AIEDA.
• Be able to analyze Fab systems cases or issues and co-worked with DevOps team to continuously optimize Fab system performance.
• Fluent Japanese/Mandarin speaking and listening, and English is a plus. (Scope of change) There is a reassignment to the work specified by the Company.

Minimum Qualifications

1. Bachelor's degree or above, majored in computer science, information management, electrical engineering or IT-related areas. 2. Capable for Japanese/Mandarin business level communication skills in oral and English in written are suggested. 3. 2-year of IT experience or semiconductor industrial/Fab are required.

Preferred Qualifications

• Good interpersonal skills.
• Ability to work in high-pressure situations.
• Capable of demonstrating teamwork.

Working Conditions

• Location - （Immediately after hiring) 4106-1 Haramizu, Kikuyou-machi, Kikuchi-gun, Kumamoto, 869-1102 (Scope of Change) Location determined by the Company
• Working Days & Hours
• Working Days & Hours - 3 day-on, 3 day-off shift (D-shift 7:20AM~7:20PM, N-shift 7:20PM~ Next day 7:20AM)
• Benefits, Welfare
• Health insurance, Employee pension, Employment insurance, Industrial accident compensation insurance, Pension plan, Retirement allowance plan, Annual leave,

Commuting allowance

• Actual expenses (maximum 50,000 yen/month), Housing allowance (In accordance with company's regulations)
• Business Holiday

Saturdays, Sundays & Holidays, Vacation regulations

• GW vacation, Summer vacation, Year-end and New Year vacations ※Follows the vacation regulations according to the company calendar
• Recruitment Process - 2-3 interviews+ Aptitude Test→ offer