Customer Quality Champion, Principal Project Engineering Manager-19007

Job description

We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.

You Are An experienced semiconductor Project Engineering leader with a passion for customer success, quality excellence, and continuous improvement. You combine strong customer quality leadership with deep semiconductor expertise and a solid understanding of digital and/or mixed-signal IP development, verification, integration, and signoff methodologies. You are a trusted customer advocate who can drive cross-functional alignment, lead complex quality initiatives, and strengthen product quality, customer satisfaction, and execution performance.

What You’ll Be Doing

Serve as the Customer Quality Champion for assigned strategic customers, building trusted relationships, representing the voice of the customer, and driving successful outcomes. Develop deep understanding of customer workflows, product use, silicon bring-up, and debug challenges to assess quality risks, customer impact, and execution priorities. Lead cross-functional problem-solving and escalation management, driving 8D, RCCA, corrective and preventive actions through clear communication and closure.

Proactively identify and mitigate customer quality and execution risks, translating feedback, bring-up findings, and lessons learned into systemic improvement actions. Drive quality operating rhythms and improvement programs through reviews, dashboards, metrics, action tracking, and clear tradeoff decisions across schedule, quality, and customer impact. The Impact You Will Have Improve customer satisfaction, trust, and long-term partnerships through consistent quality execution and responsiveness.

Reduce customer escalations by improving turnaround time, resolution effectiveness, and proactive issue management. Strengthen product quality and release readiness through risk management, prevention, and continuous improvement. Improve customer quality metrics, scorecards, and business review outcome s through disciplined quality focus and follow-through. Drive organizational alignment and accountability around customer requirements, commitments, and systemic issue resolution.

What You’ll Need

BS or MS in Electrical Engineering, Computer Engineering, or a related field, with 10+ years of semiconductor industry experience in engineering, quality, verification, methodology, program management, or customer-facing technical leadership. Strong digital and/or mixed-signal IP methodology expertise, including development, verification, integration, signoff, silicon validation, and bring-up. Proven experience leading customer escalations, 8Ds, RCCAs, corrective actions, and continuous improvement initiatives in complex semiconductor environments.

Strong understanding of semiconductor product development, quality systems, risk management, and release-readiness processes, with the ability to lead cross-functional programs and drive results without direct authority. Excellent communication, executive presentation, stakeholder management, and execution discipline, including use of dashboards, metrics, status reporting, and tools such as Microsoft Project, Confluence, and Jira.

Who You Are

A customer advocate and trusted advisor who builds credibility and long-term partnerships. A strong technical and quality leader with the judgment to guide complex customer and engineering situations. A structured problem solver who drives accountability, closure, and systemic issue resolution. A proactive risk manager who anticipates customer impact and acts early to prevent escalation. An effective communicator and champion of continuous improvement who works across customers, executives, and engineering teams.

Team you will be a part of: You will work across Engineering, Verification, Methodology, Quality, Program Management, and Customer Support organizations to strengthen customer relationships, improve product quality, and drive continuous improvement across Synopsys. #LI-DP1