Technical Support Specialist

Job description

Job Req ID

30186 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary

Supermicro is looking for talented and passionate Application Engineer who has in-depth knowledge in networking solution, especially in switch products. You will be responsible in providing technical supports to our enterprise customers, promote internal switch products to provide optimize customer's networking solution. The ideal candidate must have strong technical background in networking switch product as well as exceptional communication skill -- ability to interface with all level of management staffs in professional manner.

Essential Duties and Responsibilities

Responsible for technical services and work directly with customers resolving technical issues including server systems, PC systems and computer peripherals. Identifying technical issues and resolve computer hardware & software problems. Replicating reported issues. Establish and maintain lines of communication with sales team to discuss services and technical issues. Continually develop knowledge base of current and new products.

Create and maintain professional relationships with customers. Provide service to effectively resolve customer concerns and issues. Help 24hrs technical support phone/email/CRM and weekly FAQ.

Qualifications

Engineering or computer science degree with 4+ years related work experience. Strong sense of team work, organizational skills, and a good team player. Ownership (take full responsibility & accountability to the assigned projects and tasks). Integrity (Say what you do and do what you say). Good communication (quick response to mails and phone calls to you). Strong affinity with PC/Server hardware EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.

It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.