RMA Coordinator

Job description

Job Req ID

29673 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Essential Duties and Responsibilities

• Incoming RMA packages login, receiving.
• Open RMA packages and perform physical and visual inspection.
• Keeping track of return record and follow up on related process with vendors.
• Communicate with vendors for updates and solutions on new and pending issues.
• Review and process RMA request, and check status for customers.
• Handling shipping process for RTV packages.
• Organize and maintain cleanliness at receiving dock and warehouse at all time
• Assist in parts transferring in between departments and buildings.
• Maintain daily reports and documents handling.

Qualifications

• Strong communication and management skills.
• Detail oriented and good time management.
• Independent person and also a strong team player.
• Customer relations experience.
• Microsoft Office knowledge
• Fluent in English.
• Computer components knowledge