Service Engineer

Job description

Job Req ID

29378 Essential Duties and Responsibilities: Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers. Service and diagnose issues with replaceable components in various GPU systems. Resolve escalations promptly and provide Linux support when necessary. Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.

Travel to data centers to address customer issues and deliver hands-on training. Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers. Manage time efficiently, work flexible hours, and travel between data center locations as required. Produce detailed reports and metrics on data center operations and performance. On-call rotation during weekends & holidays (in the future).

Qualifications

Bachelor’s degree in a computer-related field or equivalent professional experience. Hands-on experience with servers (Supermicro, EMC, DELL, HP, Nvidia). Strong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS. Certification or experience in Windows and Linux environments (large enterprise experience is a plus). Proven break/fix and on-site customer service experience. Strong technical communication skills for cross-functional collaboration.

Excellent written/verbal communication, project management, and time management skills. Ability to lift at least 50 lbs and stand for extended periods. Proficient in English - Fluent (spoken and written).