Service Engineer

Job description

Job Req ID

29383 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary

Supermicro is seeking a talented service engineer to play a key role in providing our customers with high level customer service, support our global service network and help build a world class field engineering organization. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problem, travel to customer site, repair and replace defective parts or system(s).

As a Service Engineer, you provide the front line technical direction, advice and support to customers in the operation and maintenance of complex Supermicro's products. You will also occasionally assist with installations, servicing and repairs of complex equipment at the same.

Essential Duties and Responsibilities

Includes the following essential duties and responsibilities:

• Deploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.
• Service and diagnose issues with replaceable components in various GPU systems.
• Resolve escalations promptly and provide Linux support when necessary.
• Collaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.
• Travel to data centers to address customer issues and deliver hands-on training.
• Take ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.
• Manage time efficiently, work flexible hours, and travel between data center locations as required.
• Produce detailed reports and metrics on data center operations and performance.

Working Hours & Shift Schedule

• This position supports a 24x7 data center operation under a rotational three-shift model.
• The position requires working 8-hour shifts on a rotating basis: Morning Shift: 06:00 AM – 02:00 PM Evening Shift: 02:00 PM – 10:00 PM Night Shift: 10:00 PM – 06:00 AM
• The role follows a 5-day workweek with 2 weekly days off.
• Candidates must be comfortable working rotating shifts, including night shifts, weekends, and public holidays, based on business and operational requirements.

Qualifications

• Bachelor’s degree in a computer-related field or equivalent professional experience.
• A minimum of three years of relevant work experience is required.
• Hands-on experience with servers (Supermicro, EMC, DELL, HP, Nvidia).
• Strong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS.
• Certification or experience in Windows and Linux environments (large enterprise experience is a plus).
• Proven break/fix and on-site customer service experience.
• Strong technical communication skills for cross-functional collaboration.
• Excellent written/verbal communication, project management, and time management skills.
• Ability to lift at least 50 lbs and stand for extended periods.
• Full professional proficiency in English. EEO Statement Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.

It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.