Manager

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives.

Our values shape how we work

caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Process optimization: Analyzing and improving operational processes. Implementing efficiency measures and streamline workflows.

Resource management

Strategic planning, allocation, and optimization of various resources to ensure efficient operations and high-quality customer service.

Team leadership

Hiring, developing staff, motivating, and managing teams. Setting performance goals and conducting evaluations.

Performance monitoring

Tracking key performance indicators (KPIs). Analyzing data and identifying areas for improvement.

Strategic planning

Developing and implementing operational plans. Aligning operations with company goals.

Crisis management

Addressing unexpected operational issues and managing disruptions to normal business operations.

Stakeholder management

Managing relationships with external partners and coordinating with other departments.

Job Category

Call Centre Posting End Date: 28/10/2026