AVP/Director, Business Enablement, L&H

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Strategic Initiative Design & Roadmap Development: Define and continuously refine the operations transformation strategy and roadmap aligned with business growth priorities. Develop clear business problem statements, initiative scope, success metrics, and expected benefits. Establish robust business cases and prioritize initiatives based on value, feasibility, and strategic importance.

End-to-End Transformation Execution

Lead and drive end-to-end execution of strategic initiatives across functions, including requirements gathering, solution design, user acceptance testing, and implementation. Coordinate cross-functional stakeholders across Operations, Distribution, IT, Finance, Risk, and Compliance to ensure alignment and timely delivery. Ensure strong governance, tracking, and issue resolution to achieve desired business outcomes.

AI Enablement & Innovation Leadership

Act as AI Champion within Life Operations to identify, prioritize, and implement high-impact AI use cases. Partner with business and technology teams to pilot and scale AI-driven solutions, including automation, analytics, and decision support tools. Drive awareness, adoption, and capability building to embed AI into business processes and enhance productivity.

Change Management

Develop and implement structured change management strategies to drive adoption of transformation initiatives. Engage stakeholders effectively, communicate changes clearly, and address resistance to ensure sustainable implementation. Measure adoption and benefits realization to maximize long-term impact.

Performance Tracking & Continuous Improvement

Establish KPIs and tracking frameworks to monitor initiative performance and business impact. Analyze data to generate insights, identify improvement opportunities, and continuously optimize operations. Provide regular updates and actionable recommendations to senior leadership.

Job Requirement

• Bachelor’s degree in Business Administration, IT, or related discipline
• 15+ years of experience in operations transformation, process improvement, or business enablement
• Strong expertise in operations transformation, process optimization, and digital enablement within life insurance
• Proven track record in leading large-scale, cross-functional transformation initiatives
• Solid understanding of AI technologies (e.g., automation, analytics, GenAI) and their business applications
• Strong stakeholder management and influencing skills across business and technology teams Experience in change management frameworks and adoption strategies
• Strong analytical, problem-solving, and business case development capabilities
• Familiarity with SDLC methodologies (e.g., Agile, Scrum, Waterfall ); PMP / Lean Six Sigma is a plus
• Proficient in English and Chinese (Mandarin is an advantage) We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category

Business Development - Non Actuarial Posting End Date: 13/08/2026