Senior Cloud Support Engineer

Job description

The Role

The Senior Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.

Your Focus

Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage. Implementation of Customer change requests in compliance with the Change Control regime. Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.

Strategy Platform administration. Maintaining high quality documentation for all related tasks.

Qualifications

Technical education or experience in IT roles strongly preferred. AWS, Azure, Linux, GCP and containers experience strongly preferred. Practical experience managing critical customer issues is a plus. At least 5 years of related experience. Must possess an enthusiastic personality and foster a positive work environment. Strong written and verbal communication skills in English is a must. Well-organized with effective time management skills.

Team player - always willing to give support to others and ask for help if needed. Ability to work independently. Attention to detail.

Additional Information

Available to work from the Warsaw office at least 3 days a week.