Client Care Executive, Personal Clients

Job description

Key Responsibilities

Responsible for managing inbound and outbound customer interactions, addressing inquiries, resolving issues, and providing accurate information about our products and services to deliver quality service to clients. Handle inbound and outbound calls and other client contacts professionally. Resolve customer enquiries, problems, and complaints efficiently. Provide accurate information on products and services and identify cross-selling opportunities.

Record client interactions and feedback in the system for service improvement. Meet defined service quality, productivity and performance targets. Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.

Skills and Experience

Bachelor's degree or above. Experience in a contact centre or customer service environment preferred. Strong communication and problem-solving skills. Customer-oriented mindset with attention to detail. Ability to work in a fast-paced, target-driven environment. Commitment to high ethical standards and compliance. Fluent written and spoken Cantonese, Mandarin, and English. About Standard Chartered We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets.

Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity. Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies. In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning. Visit our careers website to learn more about us: www.sc.com/careers.