Digital Services Officer

Job description

E-Channels applications support e.g. Finacle Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer. Proactively designing applications to enhance delivery of services. Providing reports that produce 100 % accuracy for business decision making. Monitor SMS and Email Alerts for optimum performanc. Managing Mobile and Internet Banking Platforms for optimum performance. Provide 2nd level support for bank branches on Mobile and Internet banking application.

Proactive designing of solutions to enhance the delivery of services on the two channels. Generation of useful reports from the platform for reporting and troubleshooting

Qualifications

BSc in IT, Computer Sciences or related field. Professional Certifications such as Oracle, MCSA, knowledge of Microsoft Visual Studio, Java etc can be an added advantage.

Experience

1-2 years of experience in Information Technology (IT Operations). Experience providing application support, monitoring system performance, troubleshooting issues, and ensuring high platform availability