Dialler Specialist and Resource Planner, Dialler/Workforce team

Job description

The resource planner is responsible for productivity and resources planning, including scheduling composition for consultants and resource forecasting, to ensure optimal customer service level as per consultation with business partners. The role encompasses the associated systems administration required to ensure that the resources have access to the relevant telephony systems. Focus on all aspects of dialler and CRM administration, monitoring, reporting and analytics.

Qualifications

Type of Qualification

First Degree Field of Study: Information Studies Experience Required 3-5 years minimum experience in a dialler environment where focus was placed on all aspects of Campaign Management (Calling, SMS and Idialler, ISMS, Blaster) ; analytics; stakeholder management.

Behavioural Competencies

Embracing Change Generating Ideas Making Decisions Providing Insights Technical Competencies: Computer literacy – Advance Excel Skills SAS (Coding/forecasting) Phyton Connex AI Calabrio AWS Salesforce Power BI