Universal Banking Team Leader

Job description

The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience. This role drives sales performance, embeds a strong client-centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high-performing team aligned to market opportunity and business strategy.

Key Responsibilities

Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets. Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture. Ensures a consistently excellent client experience by embedding a strong client-centric approach that delivers high-quality service, effective resolution of client needs and long-term relationship value.

Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards. Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.

Qualifications

Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management. RE1 and RE5 preferred.

Experience

Required: 5 to 7 years’ experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement. At least 2 to 3 years’ proven leadership experience, managing and developing sales teams in a branch or client-facing environment. Demonstrated sustained sales performance track record, including achievement of financial and growth targets. Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.

Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.

Behavioural Competencies

Adopting Practical Approaches and Producing Output Articulating Information and Convincing People Challenging Ideas and Exploring Possibilities Generating Ideas and Providing Insights Making Decisions and Showing Composure Following Procedures and Understanding People Technical Competencies: Application & Submission Verification (Consumer Banking) Banking Process & Procedures Client Acceptance & Review Customer Understanding ( Consumer Banking) Processing Product Knowledge (Consumer Banking)