User Experience Designer, Stanbic IBTC Asset Management

Job description

The UI/UX Designer is responsible for creating consistent, intuitive, accessible, and user-centric digital experiences across web and mobile channels. By continually gathering and synthesizing online user feedback, app store reviews, customer survey insights, and usability testing data, the UI/UX Designer addresses friction points, refines interaction flows, maintains the comprehensive BluNest Design System, and supports rapid, continuous initiative delivery within cross-functional Agile Scrum squads.

Continuously audit and analyze customer feedback from app store reviews (Google Play, Apple App Store), social media, customer support tickets, and online forums to identify UI/UX friction points. Conduct user research, usability testing, and qualitative/quantitative evaluations to translate user pain points into actionable design improvements.

Qualifications

Type of Qualification

First Degree Field of Study: Visual Arts, Graphic Design, Human-Computer Interaction (HCI), Computer Science, Information Technology, Mass Communication, or a related discipline Experience designing for financial services, fintech, banking, payments, lending, customer onboarding, self-service or regulated digital environments. Experience as a UX designer, product designer, UI/UX designer, interaction designer or related digital design role.

Experience conducting or applying user research, usability testing, customer interviews, surveys, A/B testing or behavioural insight to improve digital journeys. Experience working in agile or hybrid product delivery teams with Product Owners, Business Analysts, Engineers, QA/UAT and technology stakeholders.