Application Associate, SNL Feeds

Job description

About the Role

Grade Level (for internal use): 07 Help shape the data product that powers the world's largest financial institutions. As an Application Associate, you'll sit at the point where the product meets the client. You'll learn how clients really use the feeds, find where the product falls short, and turn what you learn into improvements. You'll dig into data and product issues to find the root cause, then work with Product and Data Operations to fix the product so the issue stays fixed.

What you'll do Become a product expert on SNL Feeds: how they're structured, delivered, and used by clients

• Investigate data and product issues to find root causes, and drive permanent fixes rather than one-off workarounds Spot patterns across client conversations, surveys, case reviews, and feedback, and turn them into clear product insights and improvement ideas
• Partner with Product Managers and team leads to shape enhancements, prioritize fixes, and bring the client's perspective into product decisions
• Work with Data Operations to improve the accuracy, reliability, and usability of the data clients receive
• Keep documentation, data sources, and workflows accurate and current as the product changes
• Review product changes and releases from the client's point of view, so clients get clear communication and a smooth transition
• Grow your technical and consulting skills through coaching, mentoring, and hands-on work What's in it for you A direct view into how a major data product is built, delivered, and improved A chance to turn real client feedback into real product changes Deep expertise in SNL Feeds, Snowflake, structured data, APIs, and feed delivery Growth in your technical, communication, and consulting skills through coaching and mentoring A high-energy team that values innovation, ownership, and continuous learning A fast-moving, high-tech mindset backed by the stability of S&P Global What we're looking for Strong analytical, research, and problem-solving skills, with an eye for detail Curiosity about why things happen and how to make the product better Clear written and verbal communication, and the ability to explain technical concepts simply A strong sense of ownership, accountability, and continuous improvement The ability to juggle competing priorities in a fast-paced environment Flexibility to work varied schedules when needed A plus: experience with Salesforce or other case management tools

Qualifications

• Bachelor's degree in computer science, Artificial Intelligence, or a related field Fresher or up to 6months of experience in product support, application support, data operations, or a client-facing technical role.

A plus

knowledge of SQL, APIs, or feed-based delivery systems An advantage: an understanding of financial data or capital markets About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence . What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime

Generous time off helps keep you energized for your time on.

Continuous Learning

Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future

Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks

It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics

From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit

https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only

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