Principal Expert - Data Quality

Job description

Delivery and operations

• Responsible for overseeing data governance activities, ensuring metric production, managing governance forums.
• Work with transversal departments to understand their data needs and ensure data solutions meet their requirements
• Monitor and improve NPS from Stakeholders and partners. Data Governance team
• Responsible for managing a team producing data management metrics and reporting.
• Ensure production of high‑quality Group Data Management metrics, ensuring accuracy, consistency, and timely delivery to stakeholders.
• Coordinate with the data management team to gather inputs, validate data, and maintain a robust production process for metric reporting.
• Prepare, review, and publish Group Data Authority (GDA) forum material including decks, summaries, and supporting documentation with high quality and on schedule.
• Ensure timely and accurate drafting and circulation of GDA meeting minutes, capturing key decisions, risks, and follow‑ups.
• Track all forum actions, maintain an updated action log, and proactively follow up with action owners to drive closure.
• Partner with cross‑functional teams to resolve data issues, clarify dependencies, and support continuous improvement of reporting processes.
• Uphold governance standards by ensuring documentation, metrics, and action tracking align with Group Data policies and expectations.

Financial Discipline

• Meet Financial commitments in terms of growth and cost.
• Maintain financial discipline through and efficient and productive operational set up

People Focus

• Change Management – promoting new set-up, culture, and mindset on data
• Develop expertise through well-developed learning and experience plan
• Promote talent from GSC to global teams and influence for Global roles
• People engagement through regular touchpoints, open houses, and discussions
• Addressing team issues and people conflicts, where required