Service Delivery Manager - Service Now Integration IT Deployment Manager

Job description

Role

The ServiceNow Platform System Administrator is responsible for maintaining the stability, usability, and performance of the ServiceNow environments. This role involves performing application maintenance, managing incident support for ServiceNow applications, and contributing to software releases by delivering configuration tasks and features, manage environments. The administrator should possess technical skills to execute common configuration and maintenance activities effectively.

Key Responsibilities

• Maintain the stability and usability of the ServiceNow platform.
• Perform application maintenance and routine health checks.
• Manage and resolve incidents related to ServiceNow applications.
• Support ServiceNow software releases by delivering configuration tasks and implementing new features.
• Ensure compliance with best practices and organizational standards for ServiceNow administration.
• Collaborate with development teams and stakeholders to troubleshoot and resolve platform issues.
• Automate tasks when necessary
• Manage sub production environments (DEV, UAT, PRE PROD) including interfaces with other SG apps to meet project's needs: configuration and maintenance, data management, release/deployment support, access/permissions, automation