TRAINEE: Client Lifecycle and Digital

Job description

Responsibilities

• Prioritization of requests and leading prioritization meetings with dedicate representatives from each business line
• Help the client/sales to understand SG’s KYC requirements and provide additional rational as to why certain documents are being requested
• Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases
• Take responsibility for the proper management of KYC files and client records in the information systems
• Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure. Manage communication & updates between all key stakeholders
• Ensure weekly productivity targets are met while quality remains at the highest standards
• The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
• Central point of contact for external Clients and internal stakeholders
• Ownership of the case from the point of documents collection to validation
• The case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysis
• Advisory role for all

BLs and Clients

• Understand profitability and urgency and challenge the non-standard requests
• Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected actions plans