Business Analyst - Functional Support

Job description

• 3-6 years of experience with a working knowledge of software development and support methodologies.
• Demonstration skill in preparation and maintenance of SOP documents.
• Knowledge and familiarity in concepts of functional testing.
• Expert in client communication and stakeholder management
• Ability to trouble shoot and liaise with SMEs to provide solutions to critical issues.
• Solve day to day functional support issues.
• Participate in the meetings and note the action points for follow-ups.
• Operational idea on Cash Management, Accounting is desirable.
• Coordinate the investigation, resolution and reporting on production incidents issues. Report any inconsistency to the all stakeholders.
• Liaise with Business and change team when user request about new functionality in application.
• Production Defect testing during major release and Emergency release.
• Liaise with release management team to keep the development environment up to date for production issue testing.
• Willing to work in any flexible shifts.