Lead Systems Engineer-Service Management

Job description

Within the GTE/ICR/Ayvens dept, you will be responsible for the governance of IT assets and the reliability of the Ayvens’s infrastructures. This role is key to ensuring compliance, security, resilience, and proper documentation of IT environments, in line with Group standards and processes.

Key Responsibilities

IT Asset Management & Governance

• Ensure the continuous update of the IT asset inventory (hardware, operating systems, PCs, screens, printers, network devices, etc.) within the Group CMDBs for all 44 Ayvens entities Guarantee the accuracy, completeness, and traceability of asset data
• Organize and lead a formal quarterly review of the asset inventory
• Produce monthly reporting on the overall asset landscape (coverage, obsolescence, compliance) Obsolescence & Risk Management
• Identify obsolete, unsupported, or vulnerable assets
• Define, track, and contribute to remediation plans (replacement, upgrade, retirement)
• Work closely with IT and Cybersecurity teams to reduce exposure to vulnerabilities

Infrastructure Documentation & Compliance

• Ensure that all IT infrastructures are: Properly referenced in Group tools Documented in accordance with Group processes, standards, and templates
• Maintain up-to-date documentation (architecture, dependencies, ownership, SLAs) Resilience, Backup & Continuity
• Define, formalize, and maintain a clear resilience and backup testing strategy for each infrastructure according group processes
• Ensure that: Backup strategies are properly documented for each infra Restore and resilience tests are performed, tracked, and reported as per group requirement
• Contribute to the continuous improvement of Business Continuity and Disaster Recovery plans (BCP/DRP)
• Organize and coordinate DRT for Apps & Infra