Onboarding Case Lead-Trainee

Job description

Client Onboarding & Case Ownership

• Act as the central point of contact for external clients and internal stakeholders for all onboarding‑related matters.
• Maintain full ownership of onboarding cases from initial document collection through to final validation.
• Identify applicable KYC requirements, assess information received, and perform client risk analysis, including AML considerations.
• Provide final validation of KYC analysis and client risk assessment in line with policies and procedures.

Stakeholder Management & Prioritisation

• Lead the prioritisation of onboarding requests, including facilitation of prioritisation meetings with dedicated representatives from each business line.
• Advise Front Office and clients on SG’s KYC requirements, clearly articulating the regulatory rationale for requested documentation.
• Manage ongoing communication, progress updates, and issue resolution across all key stakeholders.

Data Quality & Governance

• Ensure the relevance, accuracy, and consistency of client data, including client descriptions and categorisation attributes, across Group systems.
• Be accountable for the proper management of KYC files and client records within internal information systems.
• Ensure cases are delivered within agreed SLAs while maintaining the highest quality standards.

Operational Excellence

• Monitor personal and pipeline performance to ensure weekly productivity targets are achieved without compromising quality.
• Work closely with outsourcing partners, setting priorities aligned with business expectations and agreed service levels.
• Challenge non‑standard or urgent requests by balancing risk, profitability, and regulatory requirements.

Risk Escalation & Continuous Improvement

• Identify, report, and escalate blocking, complex, or high‑risk cases to Front Office or Compliance, with clear action plans and transparency.
• Contribute to strategic initiatives including automation, digitalisation, and process transformation by liaising with global, regional, and local project teams.
• Provide regular visibility to local and regional management on progress, risks, and improvements.