Mgr, Tech Service Sup

Job description

Description & Requirements Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Travel is expected to be up to 75% of time. It will mainly be in the US and Canada, but it could involve some international travel.

Position Title

Manager of Technical Service (Litho)

De partment

Technical Service Support Supervisor: Director, Tech Service Support Work Location: Work from home, with travel to manufacturing facilities as required The Opportunity : The Manager of Technical Service (Litho) is responsible for leading best‑practice implementation and ensuring alignment with Smurfit Westrock’s strategic business objectives across Lithographic printing departments within the Consumer division. This role supports facilities throughout the United States and Canada, working closely with Printing Managers to elevate operational performance through routine cadence calls and on‑site engagement.

Acting as the primary technical liaison between day‑to‑day execution and broader strategic initiatives, this position requires a leader with strong influencing skills, deep Litho printing expertise, and the ability to drive sustainable change in a fast‑paced environment.

How You Will Impact Smurfit Westrock

Align departmental efforts with Division, Region, and Plant strategic objectives

• Mentor and coach Printing Managers and printing support teams in Litho operations
• Drive improvements in revenue and cost efficiency through waste reduction, process optimization, and elimination of non‑value‑added activities
• Provide foundational Litho best practices across the Printing Manager community
• Ensure consistent adherence to division‑wide Litho printing procedures
• Identify training needs and skill gaps during planning and implementation phases Provide Litho press support for downed equipment and ensure appropriate follow‑up
• Work closely with the Color Management team and Prepress technical teams to resolve issues, ensure color and print consistency, and provide technical support during equipment installations
• Partner with vendors to evaluate and implement new Lithographic technologies
• Support new facility projects and provide technical expertise to Technical Sales as needed
• Participate in customer visits to deliver Litho technical insight
• Partner with Safety teams to support safety procedures and change‑management initiatives
• Work with Quality teams to establish and sustain high‑quality Litho processes
• Collaborate with Operational Excellence teams to execute process improvements
• Lead cross‑functional team meetings across the Consumer division What You Need to Succeed : Bachelor’s degree or technical degree preferred 5–10 years of Lithographic Printing experience Foundational experience in Continuous Improvement
• Strong coaching, communication, and leadership skills
• Demonstrated ability to partner effectively across multiple organizational levels, internally and externally Experience training machine operators and Printing Managers, including troubleshooting Litho presses and prepress workflows
• Proficiency in Microsoft Excel and PowerPoint Experience with Microsoft Teams preferred Travel is expected to be up to 75% of time.

What We Offer

Corporate culture based on integrity, respect, accountability, and excellence Comprehensive training with numerous learning and development opportunities Competitive salary reflecting skills, competencies, and potential A career with a global packaging company where sustainability, safety, and inclusion are foundational to how we operate Competitive total rewards package including medical, dental, and vision coverage options starting on your first day

Health Savings Account (HSA) with company contributions and flexible spending account (FSA) options 401(k) retirement plan with company match and automatic contributions to support your long-term financial goals Company-paid life insurance and disability coverage for financial protection Mental health support and wellness programs designed to promote overall well-being Generous paid time off, including company holidays, vacation, and paid parental leave

Tuition reimbursement and ongoing learning and development opportunities Additional voluntary benefits such as legal services, identity protection, pet insurance, and more Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.