Customer Engagement Coordinator

Job description

Customer Engagement Coordinator – Liner Hangers Location

Villahermosa, Tabasco, Mexico

Key Responsibilities

Act as the primary customer point of contact for Liner Hanger operations, ensuring effective communication throughout service delivery. Coordinate customer requirements, operational activities, and service execution to ensure safe, timely, and high-quality delivery. Review customer needs, assess operational risks, and support technical proposal and cost estimate preparation. Monitor job execution, follow up on deliverables, and ensure compliance with contractual commitments and customer expectations.

Facilitate communication between customers and operational teams, participating in pre-job and post-job reviews. Analyze customer feedback, support service quality initiatives, and assist in resolving service delivery and invoicing issues. Identify new business opportunities and contribute to account growth initiatives.

Requirements

Education Bachelor’s Degree in Engineering or related disciplines.

Experience

Minimum 5 years of experience in the Oil & Gas industry. Previous experience in Liner Hangers, Lower Completions, or a similar customer-facing technical coordination role. Minimum 2–3 years of field experience.

Technical Skills

Strong technical knowledge of Liner Hanger systems and Lower Completions operations. Ability to review operational requirements, technical procedures, and service programs. Knowledge of service delivery, risk assessment, and customer support processes. Proficiency in Microsoft Office. Certifications Liner Hanger Course (mandatory). Torque and Drag Course (preferred). Valid passport required. Languages Intermediate to Advanced English.

Competencies

Strong technical and interpersonal skills. Customer-focused mindset. Effective communication and stakeholder management. Problem-solving and organizational skills. Ability to manage multiple priorities in a dynamic environment. SLB does not require a fee for applying to the recruitment process. Applicants must be 18 years or older to apply. SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.

SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley. Apply Now Share