Retail Channels (SERs) Account Executive

Job description

At Singtel, your work unlocks BIG Possibilities. We are building an AI-first telco of the future — connecting people, businesses and communities through trusted networks, digital services and next-generation technology. From everyday consumer experiences across mobile, broadband, entertainment and lifestyle services, to enterprise solutions in 5G+, cloud, cybersecurity, AI, data centres and digital platforms, we create the infrastructure and experiences that power how people live, work, play and do business.

You will be part of teams shaping intelligent networks, secure digital ecosystems, sovereign AI cloud platforms, sustainable data centres and seamless customer experiences at scale. Together, we combine technology, innovation and human potential to empower every generation to thrive in a more connected, resilient and AI-enabled future. Singtel is where Technology meets Purpose. We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect. At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology. Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

Be a Part of Something BIG! As the Account Executive, Retail Channels (SER), you will support the Account Manager in managing Singtel Exclusive Retailer (SER) partners and executing business strategies and initiatives to drive sales performance. You will work closely with retail partners, branch managers and frontline teams to ensure effective execution of sales campaigns, promotions and operational initiatives. Through performance tracking, store engagement and market insights, you will help strengthen partner performance and support the overall growth of Singtel's retail channel.

How You will Make An Impact

Support the Account Manager in the day-to-day management and engagement of assigned Singtel Exclusive Retailer (SER) partners. Work closely with SER partners and internal business units to coordinate and execute sales, marketing and operational initiatives. Track and analyse partner and outlet sales performance against assigned KPIs, identifying performance gaps and areas requiring follow-up. Conduct regular store visits to ensure operational alignment, campaign execution, merchandising compliance and frontline readiness.

Follow up with partners and outlets on sales performance, operational issues and agreed action plans. Support the Account Manager in translating HQ strategies, promotions and operational requirements into effective execution at shop level. Coordinate and support training and briefing sessions for branch managers and frontline staff. Gather market intelligence and frontline feedback, including customer sentiments, competitor activities, promotional trends and operational challenges.

Support the preparation of presentation materials, sales analysis, action plans and documentation required for partner engagements. Champion assigned campaigns or initiatives and coordinate execution across the SER partner channel to achieve designated business objectives. Escalate significant sales, operational or partner issues to the Account Manager and support resolution and follow-up. Perform other sales and operational duties required to support the overall performance of the SER channel.

Skills for Success

Minimum Diploma or Degree in Business, Marketing, Sales or a related discipline. Preferably 1–3 years of experience in Telco, Retail Sales, Account Management, Sales Operations or Customer Relationship Management. Good communication, interpersonal and stakeholder management skills. Self-driven, organised and able to manage multiple tasks and follow-ups effectively. Comfortable engaging retail partners, branch managers and frontline sales staff.

Good working knowledge of Microsoft Excel, PowerPoint and other business productivity tools. Able to work independently while collaborating closely with the Account Manager and wider sales team. Are you ready to say hello to BIG Possibilities? Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!