Billing Executive

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”. Singtel is where Technology meets Purpose. We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.

From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect. At Singtel, your work creates real impact. You'll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.

This is where BIG Possibilities become reality. Whether you're engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you'll be part of teams shaping the future of technology. Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.

How You will Make An Impact

The candidate is required to perform User Acceptance testing (UAT) for Billing Consumer Services or Products. She is required to understand the requirement and plan out the test scenarios and execute them in testing environment. In addition, she has to ensure the UAT is completed within the given schedule and document the test results, conduct briefing and handover to operations team (where necessary). Ensure that any system enhancements/ scheme rolled have proper processes and controls put in place with quality and integrity of billing.

This role also requires coordinating with and managing vendor (TMO outsource team).

User Acceptance Testing & Implementation for new / changes to consumer products

• Liaise with stakeholders (including Product managers, marketing, engineering, IS) to finalize billing requirements, including explaining/educating business users/ stakeholders on processes & requirements
• Prepare test plan for projects prior to start of testing.

This includes defining the user acceptance criteria and designing the test cases.

• Conduct user acceptance testing (UAT) Ensure UAT is done within schedule
• Record and report defects to IS and to see through closure of defects
• Document testing results and update reference documents on time
• Monitor progress of testing and provide regular and timely feedback to managers.

Prepare briefing materials and conduct briefing to the operations team prior to the launch of new initiatives to ensure smooth handover. Provides support to users on production enquiries and issues after a project is implemented. Process Improvement Review processes, identify gaps and recommends enhancement within the area to increase efficiency and productivity. Support digital transformation, involve in digitalisation projects and automation of work processes using RPA/ Power automate/ Phyton/ Macro, etc Customer Support Be an SME on Billing matters and provide support to Business Users/ Customer Care.

Investigate irregularities detected and resolve operational issues and feedback brought to the team’s attention with necessary escalation to the Manager/ Director Training Provide comprehensive training to team members and reporting staff for succession planning and back-up. Any other duties assigned by the Manager Skills for Success: Diploma holder preferably in computing discipline. At least 2 years of working experience in UAT.

Strong MS Excel competency Other MS office proficiency Analytical, strong communication and interpersonal skill Detailed and meticulous Good problem-solving skill Proactive and team player Are you ready to say hello to BIG Possibilities? Join Singtel to shape what's next and accelerate your career through meaningful work, continuous learning, and real impact.