Support Engineer Intern

Job description

Make an Impact by

Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. Perform troubleshooting for client platform related problems Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Perform service request related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties Involve in client platform implementation/upgrade project. Perform Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

Perform imaging/re-imaging Perform asset inventories Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) Updates Incident records Creates and updates work instructions (where necessary) Document standards and procedures (where necessary)

Skills for Success

Nitec/Higher Nitec/Diploma in an IT-related discipline Desktop troubleshooting skills Good communication and interpersonal skills Enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems will be an advantage and Antivirus/Malware software Familiar with the use of iOS and Android devices. A good team player with good communication skills