Customer Affairs Manager

Job description

Job Description

The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division

Key Responsibilities

Play an important role in managing and building relationships with SIA customers. Attend to customer feedback promptly and take actions to restore customer confidence. Work closely with various business units to establish the cause of customer concerns and address servicing gaps. Participate in various projects and initiatives to raise customer service standard as assigned.

Requirements

Possess a university degree. Required to possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills. Have a flair for and enjoy writing With 3 to 5 years’ working experience in customer service jobs or with work experience in the airline industry will have an advantage.

Note

This will be a 4-years contract position. We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified