Representative, Guest Services

Job description

Job Location

The Mills at Jersey Gardens PRIMARY PURPOSE: Seeking a passionate individual to deliver world-class service and grow with a dynamic brand. Looking for a career where you can grow? Join us to develop your skills and make a real impact on every guest's day. This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers.

This position is the front-line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES

• Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service.
• Delivers on all Simon Service initiatives and delivers excellent service to guests.
• Seeking a person with dedication to exceeding guest expectations through exceptional service and seamless operations.
• Hard-working, honest, and a fast learner, eager to gain experience and contribute positively to a dynamic service team.
• Responsible for executing on all tourism initiatives (including individual and group tours), Simon + program enrollments and tracking, and other programs unique to specific centers.
• Ability to respond to guest and retailer inquiries and advise on the appropriate resolution.
• Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant.
• Serves as “Seller” function of the Simon Coupon Book program, and/or other payment products.
• Overseas daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Coupon Book, and other mall programs.
• Implements and follows all cash handling procedures by corporate guidelines for the POS and all Simon income-generating initiatives.
• Provides support and assistance to co-workers and to other departments as requested by all supervisors; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals.
• Maintains confidentiality and follows the code of ethics. Join our vibrant team to create unforgettable guest moments!

MINIMUM QUALIFICATIONS

• A high school diploma or equivalent
• 1-2 years of customer service or sales background
• The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance always
• Must be at least 18 years of age
• Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
• Ability to effectively perform multiple tasks for up to 5 hours at a time
• Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays mandatory. The salary range for this position is $15.11 - $22.64.

Actual compensation within that range will be dependent upon various factors, including an individual’s skills, experience and qualifications and the geographic location of the job. It is uncommon for an individual to be hired at the top end of the pay range.