Process Adoption Manager

Job description

The Process Adoption Manager is accountable for ensuring successful implementation and adoption of new solutions and processes for product setup and information management across the business. The role owns deployment execution, business readiness, user adoption, and stabilization, working across global and regional teams to ensure the product data hub, label applications and supporting solutions are fully implemented, accepted, and delivering intended outcomes.

The Process Adoption Manager is responsible for leading the end-to-end implementation and adoption of business processes and digital solutions across defined regions or functions. This role ensures that solutions are successfully deployed, business users are prepared and engaged, and processes are adopted and sustained, delivering expected business outcomes. The role serves as the primary point of accountability for execution, readiness, and adoption success across transformation initiatives.

Additional Details

This position requires up to 10% travel This role is NOT remote/hybrid. This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115 Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans

Responsibilities

• Deployment Execution & Implementation Leadership
• Lead execution of implementation activities across all phases (build, test, cutover, go-live, stabilization)
• Ensure solutions are deployed according to defined scope, timelines, and quality standards
• Coordinate cross-functional teams to deliver implementation milestones
• Manage multiple concurrent deployments within assigned region or domain
• Drive alignment between global strategy and regional execution
• Business Readiness & Adoption Management
• Develop and execute adoption strategies to ensure successful uptake of new processes and solutions
• Drive user readiness across business teams, ensuring understanding and acceptance of changes
• Promote awareness, engagement, and adoption of solutions across regions and functions
• Ensure business teams are prepared for go-live and able to operate in the new environment
• Monitor adoption levels and address resistance or adoption gaps
• Training & Enablement
• Lead execution of training strategies and programs aligned to process and system changes
• Ensure delivery of regional and global training to business users
• Validate training effectiveness and readiness prior to go-live
• Partner with process and change teams to ensure content accuracy and consistency
• Support development and continuous improvement of training materials and delivery methods
• Stakeholder Engagement & Alignment
• Act as primary point of contact for regional stakeholders across business, IT, and transformation teams
• Build strong relationships to drive alignment, engagement, and support for initiatives
• Collaborate across functions to ensure a cohesive implementation approach
• Communicate progress, risks, and outcomes to leadership and stakeholders
• Facilitate decision-making and escalation as needed
• Performance Monitoring & Issue Management
• Define and track KPIs related to implementation progress and adoption success
• Monitor progress against plan and ensure timely resolution of issues
• Manage risks, issues, and dependencies (RAID) throughout deployment lifecycle
• Develop and implement mitigation strategies to ensure successful outcomes
• Provide regular reporting on implementation status and adoption metrics
• Continuous Improvement & Stabilization
• Lead post-go-live stabilization efforts to ensure sustained process performance
• Identify and implement improvements to deployment and adoption approaches Incorporate lessons learned into future implementations
• Support continuous improvement of business processes and digital solutions
• Ensure alignment with long-term transformation and operational goals
• Team Leadership & Execution Enablement
• Lead and develop teams of analysts and cross-functional resources supporting deployment
• Provide direction, coaching, and performance management
• Optimize allocation of resources to ensure effective execution
• Foster a collaborative, high-performance team environment
• Support recruitment and development of talent as needed

Qualifications

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a Bachelor’s degree or higher in business related or engineering related fields
• Must have at least five (5) years of experience in implementation, deployment, or transformation roles
• Must have experience leading system implementations (ERP/CRM or similar)
• Must have experience managing cross-functional teams and stakeholders Preferred Qualifications: Have experience with global or multi-region deployments Have experience with change management and training programs Have Lean / Six Sigma or continuous improvement experience Have experience with enterprise digital transformation initiatives Have familiarity with ERP systems and supporting technologies