Technical Service Officer

Job description

ESSENTIAL JOB FUNCTIONS

Mandatory Process Validations CCT test panel preparations Complaint Handling & Troubleshooting High‑severity issues often extend beyond one week. Certain critical cases require round‑the‑clock monitoring across shifts. Business Protection Against Competition Product Trials & Growth Initiatives Ongoing and upcoming trials for alternate paint systems to protect existing business. New business trials in progress or pipeline.

Ongoing Customer & Commercial Support Regular visits to monitor competitor activity and maintain relationships with key decision‑makers. Paint inventory management at customer sites and regional warehouse. Payment follow‑ups and commercial coordination

Responsibilities

SKILL REQUIREMENTS

Utilizing industry and product (Liquid & Powder) applications concepts and procedures. Understanding of paint test methods, basic chemistry and their application methods. Applying expert principles and practices within an area or general principles and practices in multiple service areas. Providing technical guidance and advice to improve quality and efficiency. Working with line and management personnel. Communicating technical and operational concepts to facilitate sales.

Providing technical customer service. Performing account management and sales activities. PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. Communicating with co-workers to provide and receive directions.

Qualifications

EXPERIENCE

REQUIREMENTS: 4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment. Should have product and application knowledge on different liquid & powder chemistries. Minimum 2 years of experience towards managing customer production line independently. Should be ready to travel in North region EDUCATIONAL REQUIREMENTS: Bachelor’s degree in science, Operations management or equivalent or higher education and experience.

JOB LOCATION

Faridabad #LI-NA1