['Customer Service Advisor, Spain']

Job description

Customer Service Advisor - Spain Location

Madrid, Spain (office-based, Monday–Friday) Reporting to Customer Service Supervisor, ES Join a Team Where Every Day Counts If you're looking for a role packed with energy, challenge, and real impact — this is it! We are searching for an exceptional Customer Service Advisor to join our high-performing, commercially driven team in Madrid. This is a role for someone who thrives in fast-paced environments, enjoys problem‑solving on the fly, and loves bringing clarity to the ambiguous.

Here, you won’t just process orders — you’ll be part of a team that shapes the customer experience and plays a vital role in our continued growth across Spain. If you pride yourself on staying calm, organised, and laser‑focused when things get busy, we want to meet you!

Your Responsibilities

• Provide high-quality administrative support to Operations and Customer Service
• Process customer orders in SAP and provide daily updates
• Collaborate with Sales, Logistics, and Finance for efficient order management
• Respond to customer queries, service issues, and complaints professionally
• Ensure process compliance and accurate record-keeping
• Act as the primary contact for sales order processing
• Monitor on-hold orders and communicate updates
• Manage the Spain Customer Service inbox
• Support tender tracking and reporting What You Bring: Experience in Sales Order Processing/Customer
• Support, with SAP focus
• Excellent relationship-building skills
• Strong customer orientation and communication skills
• Ability to work independently with limited supervision Flexibility and cultural awareness A proactive, positive, can-do attitude High attention to detail and strong organisational ability Fluency in Spanish and English Eligibility to work in Spain without sponsorship What’s in It for You?

Join a fast-growing business with ambitious goals Influence processes, outcomes, and customer experience Highly varied role—no two days are the same Long-term career growth and competitive benefits Industry-leading learning and development A culture built on honesty, collaboration, innovation, and fun As English is our business language, please submit your CV and application in English.