['Centralized Purchasing Customer Manager']

Job description

Stakeholder leadership

Build and sustain trusted relationships with the National Department of Health, Provincial Departments of Health, public-hospital executive teams, healthcare regulators, central procurement institutions, social security authorities, industry associations and relevant non-governmental or charitable organisations.

Business growth

Identify, shape and convert centralised purchasing opportunities into a healthy, sustainable pipeline that supports achievement of annual revenue and market-development targets.

Market and policy intelligence

Monitor healthcare policy, regulation, funding priorities and procurement developments, translating insights into clear commercial actions and risk-mitigation plans.

Stakeholder mapping

Map decision-makers, influencers, governance structures, approval pathways and deployment processes across national, provincial and institutional levels.

Strategic account planning

Develop long-term account and territory plans based on customer needs, budget cycles, funding sources, procurement mechanisms and competitive dynamics.

Opportunity forecasting

Establish disciplined mechanisms to identify, qualify, prioritise and forecast opportunities, ensuring visibility of timelines, metrics (KPIs) and probability of success.

Channel development

Partner and collaborate with local sales teams to develop and manage centralised purchasing channels, align account activity and strengthen execution across the customer journey.

Cross-functional execution

Coordinate sales, marketing, clinical, technical, regulatory, legal, finance and supply-chain stakeholders to deliver compliant, customer-centred proposals and solutions.

Executive engagement

Prepare persuasive value propositions, business cases and presentations tailored to senior public-sector stakeholders and procurement committees.

Governance and reporting

Maintain accurate account plans, opportunity records, forecasts and progress reports while ensuring adherence to all applicable policies, regulations and ethical standards.