['In-Vitro Diagnostics Clinical Application Specialist']

Job description

Job Description

Reporting to: IVD Service Supervisor Location: Thailand Key Responsibilities:

• Provide on-site and remote technical/application support for TLA, Clinical Chemistry, and Clinical Immunology systems — troubleshooting, assay/instrument implementation, and escalation to regional support when needed.
• Deliver training and coaching to distributors and end-users on system operation and application, evaluating distributor service capability to ensure qualified service delivery.
• Support instrument installation, validation, and verification for new systems and assays.
• Build and maintain strong relationships with KOL/hospital customers, driving satisfaction with Mindray products and academic services.
• Track and follow up open application issues and customer requirements, coordinating with internal teams and regional experts.
• Develop training materials and contribute to internal trainer development programs.

Requirements (Required)

1. Bachelor's degree in Medical Technology or related science field. 2. 3+ years of hands-on clinical laboratory experience, including at least 1 year with TLA, Clinical Chemistry, or Clinical Immunology systems. 3. Experience in technical training delivery and on-site troubleshooting. 4. Good written and spoken English; proficient Thai. 5. Proficient in Office Software (Word, Excel, PPT). 6. Willingness to travel across assigned territory.

Requirements (Preferred)

1. 5+ years of clinical application experience with IVD product companies or distributors/partners. 2. Experience serving top-tier/National hospital accounts and KOL-level communications.