Sampling Specialist cum Customer Care Executive

Job description

PRIMARY RESPONSIBILITIES

Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. Support business growth through effective customer engagement and service delivery. SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS Conduct food, water, swab, and air sampling in accordance with SGS SOPs.

Perform hygiene audits based on specified checklists. Ensure proper sample identification, labeling, and documentation. Submit samples to laboratory within required timelines. Ensure timeliness and accuracy in field execution and reporting. Handle customers professionally during onsite activities. SPECIFIC RESPONSIBILITIES – CUSTOMER CARE Responsible for sample handling from sample collection to sample registration Maintain and develop Key Accounts, including building long-term customer relationships.

Collaborate with internal teams to ensure smooth service delivery. Identify opportunities to promote SGS services and expand business scope. Monitor KPI compliance for response time and service quality.

Qualifications

Minimum Diploma in Science, Customer Care, or related field. 1–3 years of relevant experience; fresh graduates encouraged to apply. Experience in laboratory, sampling, or customer-facing roles is an advantage. Able to work independently with minimal supervision. Willing to travel to client sites when required